Safaricom is East Africa’s leading telecommunications company, connecting over 42 million customers and supporting more than one million jobs. Founded in 1997, it is listed on the Nairobi Securities Exchange with annual revenues of nearly KES 298 billion (USD 2.5 billion) as of March 2022.

1. Engineer – Energy Analytics

Location: Kenya

Job Description:
Reporting to the Lead – Energy Analytics, the role involves end-to-end ownership of energy management databases, analytics, digitization, and automation, supporting energy initiatives across data centres, hubs, and BTS sites.

Key Responsibilities:

Uphold company policies, code of conduct, and safety standards.
Develop and support ETL and analytics processes within the energy domain.
Maintain energy management databases and automate processes for self-healing and proactive monitoring.
Perform root cause analysis on dashboards, reports, and data incidents.
Develop and maintain dashboards, reports, and alerts.
Lead implementation of digitization and automation in energy management.
Manage benefits realization for energy projects.
Document data models and pipelines clearly.
Participate in vendor selection for digitization & automation projects (EOI/RFP evaluation).
Support development and deployment of machine learning models to enhance efficiency and customer satisfaction.
Stay updated on trends in data science, telecommunications, and energy management.

Qualifications:

Bachelor’s or Diploma in Electrical & Electronics Engineering, Telecommunication, Computer Science, IT, or related fields.
Minimum 2 years in a data engineering role with proficiency in data analytics and presentation.
Programming experience (Python, Java, C#) and visualization tools (Power BI, Tableau, Qlik Sense).
Working knowledge of Big Data systems, SQL/NoSQL databases (MySQL, Oracle, PostgreSQL, MS SQL, MongoDB).
Experience in energy management or telecom is a plus.
Machine learning experience is advantageous.

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2. Engineer – Enterprise Core Support

Location: Kenya

Job Description:
Reporting to the Manager – Enterprise Core Support, this role leads fault resolution, configuration, QA, software management, system integration, and testing within the IP Enterprise Core network domain.

Key Responsibilities:

Resolve incident tickets timely as per SLA.
Plan and implement change requests to avoid unplanned incidents.
Ensure newly accepted network elements are fully functional, tested, alarm-free, and SOC monitorable.
Participate actively in resolving quality-related issues.
Resolve NMS issues within 8 hours of detection.
Ensure ENTERPRISE CORE services meet availability targets (≥99.99% reliability).
Maintain NMS with full FCAPS functionality and accurate weekly backups.
Perform BCP and disaster recovery as scheduled.
Adhere to ENTERPRISE CORE network processes and procedures.
Proactively resolve network issues to maintain 100% availability.
Remove and power down legacy equipment to save space and power.

Qualifications:

BSc in Electrical/Electronics/Telecommunications/IT.
At least 3 years’ experience, with 2 years in a specialized role in IP network projects.
Thorough knowledge of IP network performance monitoring and optimization tools.
Strong communication and interpersonal skills.
Troubleshooting and problem-solving expertise.
Certifications: CCNP, CCIE, HCNP, HCIE, or equivalent.
Experience with network design, implementation, IPv6 addressing, and segment routing.

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3. Engineer – Fixed Solutions Architecture

Location: Kenya

Job Description:
Reporting to the Fixed Solutions Architecture Lead, responsible for network architecture, planning, implementation, and automation of Fixed Solutions infrastructure and services (including FTTX and fixed wireless access) to ensure cost-efficiency, scalability, and resilience.

Key Responsibilities:

Plan Optical Line Terminals (OLTs) in consultation with fibre deployment teams.
Install, configure, upgrade, and commission service access nodes for FTTX.
Design and implement broadband gateway nodes for Fixed services.
Assist support teams with root cause analysis of persistent fixed service problems and recommend optimizations.
Design and implement automation journeys for repetitive Fixed solutions tasks.
Forecast fixed services traffic and plan capacity, licensing, and optimization.
Enhance reporting and analytics for network and customer service KPIs.
Ensure all project documentation is up to date.
Evaluate emerging network technologies and solutions to improve customer experience.
Conduct trials, proofs of concept, and sourcing initiatives.
Engage regularly with vendors and suppliers on performance and solutions.
Collaborate with commercial teams to align network design with organizational goals.
Work with other tech teams to maintain and optimize Fixed Solutions services.

Qualifications:

Degree in Electrical, Electronics, Telecommunication Engineering, IT, or related field.
Minimum 3 years in telecommunications/service provider environment in roles involving planning, automation, support, implementation, and commissioning.
Knowledge of Passive Optical Network architecture and operations.
Broad understanding of 4G, 5G, and microwave fixed wireless access networks.

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4. Specialist – Internal Communication (Fixed Term Contract)

Location: Kenya

Brief Description:
Work alongside the Internal Communication Lead to develop and execute internal communication strategies that deliver engaging, clear, and timely messaging to employees at all levels.

Key Responsibilities:

Develop and distribute internal communication materials (newsletters, intranet content, announcements, emails).
Ensure communication aligns with company’s tone, values, and objectives.
Collaborate on key messaging that informs and inspires employees.
Support campaigns to enhance employee engagement and culture.
Assist in planning and executing internal events, town halls, and leadership messaging.
Gather employee feedback on communication effectiveness and suggest improvements.
Maintain and update the intranet with relevant content.
Support digital platform use to enhance internal communications.
Help develop internal campaigns (CSR, health programs, business transformation).
Track campaign performance and provide insights.
Work cross-functionally with HR, IT, Marketing to ensure effective message delivery.
Adapt communications for different audiences (remote, field, office).
Assist with internal crisis communication, ensuring clarity and prompt delivery.
Monitor engagement levels and gather insights via surveys and feedback.
Prepare reports and presentations for senior management.
Uphold company code of conduct and safety policies.

Qualifications:

Bachelor’s degree in Public Relations, Journalism, Marketing, Digital Communication or related field.
1+ years of experience in corporate/internal communications.
Strong writing, editing, and proofreading skills.

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5. Engineer – Data Center Mechanical

Location: Kenya

Job Description:
Responsible for technical expertise and oversight of mechanical services in Safaricom’s data centers, including diesel generators, HVAC, fire suppression, plumbing, and drainage systems. Drive energy efficiency programs and ensure compliance with industry standards.

Key Responsibilities:

Develop and implement data center mechanical strategy.
Lead energy efficiency initiatives and conduct energy audits.
Oversee mechanical design to meet specs, timelines, and budget.
Maximize system efficiency and ensure compliance with energy regulations.
Manage ISO 50001 energy management program.
Validate carbon footprint data and report improvements.
Develop and review energy policies.
Maintain compliance with health, safety, and environmental regulations.
Approve specifications, drawings, and project documents.

Qualifications:

Degree/Diploma in Mechanical Engineering (HVAC or Mechatronics).
Professional registration is an advantage.
Certification in Fire Suppression Systems preferred.
Postgraduate or certification in Energy Management (CEM, CEA, CMVP) is a plus.
5+ years in renewable energy/energy efficiency; 3 years in telecom environment.
Experience in telecom or mission-critical IT data centers.
Proficiency in MS Office, MS Project, AutoCAD.
Knowledge of energy legislation and mechanical systems.

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6. Customer Support Team Lead

Location: Kenya

Job Description:
Lead frontline customer support in the Public Sector Digital Transformation team by resolving issues, managing vendor relationships, and ensuring a positive customer experience across communication channels.

Key Responsibilities:

Uphold company policies, code of conduct, and health & safety.
Manage vendor and supplier relationships, negotiate contracts.
Lead consortiums on customer support and escalations.
Deliver high-quality customer support with defined escalation procedures.
Provide help desk support for system-related issues.
Own resolution of customer complaints and ensure SLA adherence.
Track and resolve incidents systematically.
Collect and address user feedback.
Maintain internal knowledge base for support.
Collaborate cross-functionally with internal teams.
Lead recruitment, training, performance management of support team.
Ensure compliance with regulations and standards.

Qualifications:

Degree in business-related field.
3 years support experience in a busy service provider environment.
At least 1 year experience in the public sector.
Project management certifications (advantage).
Experience in partner management, procurement, budgeting (advantage).
Agile delivery experience.

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7. Brand Specialist

Location: Kenya

About the Role:
Lead development and execution of brand strategies that enhance Safaricom | M-PESA brand leadership using a digital-first, insights-led approach.

Responsibilities: