November 28, 2025
Viena Resort and Royal Davony Hotel, both located in Nyamache Town, are expanding their hospitality teams and inviting applications from qualified, motivated, and service-driven individuals. The two establishments are known for offering high-quality accommodation, excellent customer service, and a professionally managed environment for guests.
As part of their ongoing growth, the hotels seek to recruit new staff across multiple departments. The aim is to bring on board individuals who can uphold strong service standards, maintain professionalism, and perform efficiently with minimal supervision.
Below are the detailed job descriptions for all available positions to help applicants understand key duties and expectations.
Detailed Job Descriptions (All Positions)
1. Front Office
-
Welcoming guests and handling check-in and check-out.
-
Managing reservations and responding to enquiries.
-
Keeping accurate guest records and front office reports.
-
Coordinating communication with other departments.
2. Housekeeping
-
Cleaning and sanitizing rooms, bathrooms, and public spaces.
-
Replenishing room amenities and linens.
-
Reporting maintenance issues immediately.
-
Organizing housekeeping carts and supplies.
3. Service Staff (Waiters/Waitresses)
-
Taking food and beverage orders and serving professionally.
-
Setting tables and ensuring dining areas remain tidy.
-
Coordinating with kitchen teams for timely service.
-
Addressing guest feedback and providing assistance.
4. Bar Staff
-
Preparing and serving beverages.
-
Maintaining bar cleanliness and drink presentation.
-
Monitoring and restocking bar inventory.
-
Providing friendly customer interactions.
5. Chefs & Kitchen Assistants
-
Preparing meals according to set menu standards.
-
Maintaining kitchen hygiene and cleanliness.
-
Assisting with food preparation and storage.
-
Ensuring food safety and supporting senior chefs.
6. Laundry Staff
-
Washing, drying, ironing, and folding laundry.
-
Sorting linens according to fabric and cleaning needs.
-
Inspecting items for stains or damage.
-
Maintaining laundry equipment and clean storage areas.
7. Maintenance & Grounds
-
Performing building, equipment, and grounds inspections.
-
Handling plumbing, electrical, and general repairs.
-
Maintaining landscaped areas and outdoor cleanliness.
-
Responding to urgent maintenance requests.
8. Security
-
Monitoring entrances and guest movement.
-
Conducting regular patrols within hotel premises.
-
Responding to incidents and reporting concerns.
-
Enforcing safety rules and supporting emergency procedures.
9. Storekeeper
-
Receiving and organizing inventory deliveries.
-
Issuing supplies to departments as required.
-
Updating stock records and monitoring levels.
-
Maintaining clean and orderly storage areas.
10. Accounts & Cashiers
-
Processing guest payments and issuing receipts.
-
Recording daily financial transactions.
-
Reconciling cash and reports after shifts.
-
Assisting with billing and financial documentation.
11. Supervisors & Managers
-
Overseeing daily department operations.
-
Preparing staff schedules and assigning duties.
-
Handling guest concerns and maintaining service standards.
-
Conducting performance checks and supporting staff training.
12. Swimming Pool Attendants
-
Monitoring swimmer safety and enforcing rules.
-
Keeping pool areas clean.
-
Assisting guests with pool-related needs.
-
Reporting hazards or water quality issues.
13. Food Suppliers
-
Delivering fresh food products to the kitchen.
-
Inspecting supplies for quality.
-
Ensuring timely and consistent delivery schedules.
-
Coordinating stock needs with kitchen staff.
14. Pool Technician
-
Testing and balancing pool chemicals.
-
Cleaning pumps, filters, and pool equipment.
-
Repairing leaks or structural issues.
-
Ensuring proper water quality and hygiene.
15. Electrical Services & Plumbing
-
Troubleshooting electrical and plumbing problems.
-
Repairing wiring, fixtures, and water systems.
-
Conducting routine inspections.
-
Responding to emergencies affecting hotel operations.
16. Uniform Suppliers
-
Supplying quality staff uniforms.
-
Ensuring proper sizing and branding.
-
Recording issued uniforms and inventory.
-
Handling repairs, replacements, and distribution.
17. Florist
-
Creating floral arrangements for hotel spaces and events.
-
Selecting and maintaining fresh flowers.
-
Organizing floral tools and décor materials.
-
Supporting seasonal and event-based decorations.
General Requirements
-
Experience in the specific role is an added advantage.
-
Strong communication and customer service skills.
-
Ability to work under minimal supervision.
-
Professional appearance and positive attitude.
-
Team spirit, honesty, and integrity.
Application Process
Applicants are instructed to submit application letters and CVs:
Physically at:
Viena Resort, Nyamache
Email:
royaldavonyhotel@gmail.com
Deadline:
On or before 30th November 2025
The interview date will be communicated later.
About the Author
